Tibus - Premier IP - Northern Ireland

Premier IP - Northern Ireland

Maximum-quality Internet Connectivity, linking your business directly to the Global Internet back-bone.

Service Description & Pricing

Tibus offers a full range of Internet Connectivity solutions based on Private Circuits and our own multi-homed Internet Connectivity. Starting from 64Kbp/s and going up to 100Mbp/s, these connections offer businesses in Northern Ireland true 1:1 contention, using National Ethernet services, Leased Lines and LAN Extension Services.

All services are priced individually, due to the way Private Circuits are provisioned in NI. We are carrier-independent, having wholesale relationships with all the telecommunications companies operating in the Province. We will arrange the most applicable telecoms service for your requirements and combine this with our own upstream Internet connectivity to build a resilient and highly effective Internet Connectivity solution.

The TibusConnect Premier IP service offers you a carrier-grade Internet connection solution at a cost-effective price. All our circuits are pro-actively monitored and managed on a true 24x7 basis, affording you peace-of-mind and total transparency on Quality-of-Service.    

Key features & benefits

• Service tailored exactly to the needs of your requirement
• Industry leading Quality-of-Service on all metrics
• Full migration and transfer service - transparent, fully documented and completed on-site
• 24x7 Technical advice and support: unlimited access to Senior IP Engineer through a Direct Dial number
• Highly cost-effective, due to our ability to independently select the best telecoms carrier for your business
• Static IP address blocks are included in the prices above
• Comprehensive, relevant Service Level Agreement (SLA)
• Routers with failover capability (to ADSL, ISDN, Wireless)

Billing

All services are charged on monthly subscription basis and are subject to a 12-month minimum term. Payment is in advance. All prices exclude VAT.

Support 

Tibus is proud of its reputation for approachable and knowledgeable support. Our team is highly available (no waiting in a Call Centre queue) and is based in Belfast. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.

Our Support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.   

We offer both unlimited e-mail support (support@tibus.com) and unlimited telephone-based support (028 9042 4190), allowing us to serve our clients in a manner that best suits them. This support is available from 9am to 5.30pm and is included within the service charge.

Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements. Our lead time is typically 1 day.

Please get in touch to discuss your specific requirements, lead times and support needs.